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Return to shopReturn & Refund Policy
Last updated August 14, 2025
This Return & Refund Policy applies to all purchases made through Lily Wears (lilywears.com), operated by ENCOURAGE ME CARES, INC.. Your satisfaction is our priority, and this policy outlines our procedures for order exchanges, cancellations, returns, and refunds. Please read it carefully.
If you have any questions, please do not hesitate to contact us via our Contact Us page or the details provided in the “Contact Information” section below.
Returns & Refunds
Return Window : We accept returns within 30 days from the date of delivery.
Conditions for Eligible Returns
You may return an item for a refund if:
- It arrives damaged or broken.
- The product received differs significantly in design, size, or material from what was ordered.
- You received an incorrect item.
- The product has significant deviations from its description on our website.
Conditions for Ineligible Returns
Returns will not be accepted for:
- Items that have been worn, washed, or altered.
- Items where the defect is not attributable to an oversight by Lily Wears.
- Items missing their original tags.
- Items with minor, easily fixable thread issues that do not affect overall quality or usability.
Condition of Returned Items
All returned items must be in their original, unused, unwashed, and unaltered condition, with all original tags and packaging intact.
Order Exchanges
- Timeframe for Free Cancellation: Orders can be canceled free of charge within 4 hours of placement.
- After 4 Hours: After 4 hours, your order may have entered the processing stage, and cancellation might not be possible.
- Cancellation Fee: If a cancellation is requested and possible after the 4-hour window but before shipment, a cancellation fee of 10% of the total order value will be applied to cover processing costs.
- How to Request Cancellation: To request an order cancellation, please contact us immediately via email at [email protected] with your order number and “Cancellation Request” in the subject line.
How to Initiate a Return and Claim a Refund
- Contact Us: Send an email to our support team at [email protected]
- Provide Required Information: In your email, please include the following to expedite your claim:
- Your Order Number
- Proof of Purchase (e.g., order confirmation email)
- Clear photographic or video evidence of the defect, damage, or incorrect item.
- A brief description of the issue.
Await Approval & Instructions: We aim to review your request and respond within 2–3 business days. If approved, we will provide you with the return shipping address and further instructions. Do not send items back without prior authorization
Ship Your Return: Once approved, package the item securely and ship it to the return address provided. We recommend using a trackable shipping service and sharing the tracking number with us.
Return Shipping Costs
- Free Return (Store Fault): If the return is due to an error on our part (e.g., the item is damaged, defective, or incorrect), Lily Wears will fully cover the cost of return shipping. We will provide a prepaid return label or reimbursement instructions once your return is approved.
- Customer Responsibility (Non-Eligible Returns): If the return request does not meet our eligibility conditions, the customer will be notified of the applicable return shipping costs before proceeding. In such cases, the customer is responsible for covering the return shipping fee if they still wish to return the product.
Refund Processing
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined in this policy.
- Notification: We will notify you via email regarding the approval or denial of your refund request within 2–3 business days of receiving the return.
- Refund Issuance: If approved, your refund will be processed by Lily Wears within 2–5 business days, and a credit will be applied to your original method of payment.
- Bank Processing Time: While Lily Wears completes the refund within 5 business days, please note that your bank or card provider may take an additional 10–15 business days to post the refund to your account.
- Refund Delays: If you haven’t received your refund after this timeframe, please check with your bank or card provider first. If still unresolved, contact us at [email protected]
Important Notes
- Finality of Orders: After 30 days from the delivery date, orders are considered final and we will no longer issue refunds or accept returns.
- Liability for Return Shipping: Lily Wears is not liable for damages or losses during the return shipping process. Customers are responsible for ensuring items are returned safely.
- Assistance: Please contact our Support Team before initiating any return for guidance and to ensure a smooth process.
Contact Information
For any questions regarding our Policy , please contact us:
- Store: Lily Wears
- Company: ENCOURAGE ME CARES, INC.
- Email: [email protected]
- Contact Page: https://lilywears.com/contact-us/
- Business Address: 3315 FLORAL AVE, WEST PALM BEACH, FL 33401
- Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday
- Return Address: The specific return shipping address will be provided to you once your return request is approved. Please do not send returns to our business address unless explicitly instructed by our support team.