Refund Policy

Order Exchanges

To ensure a smooth transaction, please double-check your order details—such as size, design, and quantity—before completing your purchase. We’re unable to process exchanges for errors in these selections. However, you may cancel your order within 24 hours and place a new one with the correct information. If you need help, our support team is always ready to assist you.

Order Cancellations

Cancellation Timeframe: Within 4 Hours of Order Placement

You may cancel your order within 4 hours of placing it. After this window, your order may already be in processing and may no longer be eligible for cancellation. To request a cancellation, please contact us via email as soon as possible.

Returns and Refunds

Returns are accepted within 30 days of delivery. After this period, all sales are considered final and refunds will no longer be issued. Returns and refunds are granted under the following conditions:

• Items arrive damaged or broken

• The product differs in design, size, or material from what was originally ordered

• Incorrect items were received

• The item significantly deviates from the product description

Ineligible Items for Return or Refund:

• Non-Returnable Items

  Returns will not be accepted for the following:

  • Items that have been worn, washed, or altered

  • Defects not caused by our production or fulfillment process

  • Items missing original tags

  • Products with minor, repairable thread issues

  All returned items must be in their original condition and packaging to be eligible for a refund or exchange.

Refund Claim Requirements

Submitting a Refund Claim

To process your refund request efficiently, please include the following:

• A copy of the shipping label or receipt

• Proof of purchase

• Clear evidence of the defect or issue (e.g., photos)

• Any relevant communications, such as email screenshots

Providing complete information helps us resolve your claim as quickly as possible.

Return and Refund Process

Please send your inquiry, along with all required documentation, to [email protected]. We strive to respond within 2–3 business days to confirm your eligibility. Once approved, follow the instructions provided in our confirmation email before sending your package. Do not ship any items until you have received the return address. Be sure to include the carrier’s tracking number when returning your items.

Refund Processing Time

Refunds are typically processed within 2 business days after we receive your return. Once we confirm receipt via email, we will issue a full refund, including the original shipping costs. If you encounter delays beyond 10-15 days, please reach out to your bank or credit card company for assistance with the refund.

Important Notes

Return Policy Overview

Our return policy is valid for 30 days from the delivery date. During this period, you may request a return or exchange. Please note that return shipping costs are the responsibility of the customer, and we are not liable for any damage or loss that occurs during the return shipping process.

For returns that are ineligible or lost in transit, the customer will be responsible for resolving the issue with the carrier.

Before initiating a return, please contact our support team for guidance.

If you have any questions, feel free to reach out to us through our “Contact Us” page.