Description

Product Description
Keep your drinks hot or cold with the Cute Unicorn Cat On A Rainbow Tumbler tumbler. Made for daily use at home work or on the go this insulated tumbler is your new favorite companion

Key Features

Material: Stainless steel double wall vacuum insulation

Capacity: 20 ounces

Lid: Spill resistant sliding lid

Use: Suitable for hot and cold beverages

Colors: Black White Sport Grey

Size: One size

Care Instructions
Hand wash only
Do not microwave
Do not bleach or soak
Avoid dropping to maintain insulation

Please Note
Print may vary slightly in placement depending on tumbler shape

Shipping

Detailed Policy for Processing and Delivery

Last Updated: August 12, 2025

Welcome to Lily Wears! This policy applies to all transactions conducted on our website, lilywears.com. Lily Wears is managed by ENCOURAGE ME CARES, INC., and we are committed to processing and dispatching your order efficiently.


SECTION 1: ORDER PROCESSING TIMELINE
1.1. Processing Prerequisites
  • Verification: All orders are officially processed only after payment has been successfully accepted and fully verified.

  • Operating Hours: We process orders Monday through Friday (EST). Processing does not occur on major U.S. postal holidays (e.g., New Year’s Day, Memorial Day, Christmas Day).

  • Cut-Off Time: Orders placed after 5:00 PM EST will begin processing on the next available business day. Weekend and holiday orders are processed starting the following business day.

1.2. Delivery Estimate (Continental U.S.)

The total estimated delivery time depends on two factors:

MetricTimeframeNotes
Handling Time1–2 business daysTime required for order verification and packaging.
Transit Time4–9 business daysTime required for the carrier to deliver the package.
Total Estimated Delivery5–11 business daysThis is an estimate, not a guarantee.
Standard Shipping Cost$4.99Applies to all orders within the Continental United States.
  • Carriers Used: We utilize reliable carriers including USPS, DHL, EMS, and various local postal services.


SECTION 2: TRACKING AND MONITORING
2.1. Tracking Notification
  1. Confirmation: You will receive an initial order confirmation email immediately after purchase.

  2. Tracking Code: After the 1–2 day processing period, you will receive a subsequent notification containing your tracking number. You can check the tracking status by going to Order tracking.

2.2. Carrier Scan Delay
  • Visibility: Please allow a minimum of 3–7 days for the shipping carrier to scan your package into their system. If tracking information is unavailable, it indicates the carrier has not yet processed the parcel. Tracking details will become visible immediately after the initial scan.

2.3. External Delays and Resolution
  • Carrier Control: Once your product(s) are in transit, any subsequent delays (e.g., severe weather, logistics issues) are outside our control.

  • Late Orders: If your order has exceeded the estimated arrival date, please Contact Us for assistance.


SECTION 3: SHIPPING LIMITATIONS AND CUSTOMER LIABILITY
3.1. Non-Service Areas

We do NOT currently ship to the following regions:

  • Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands.

  • APO/FPO addresses.

  • Any international destinations outside the Continental United States.

3.2. Customer Responsibility (Address Accuracy)
  • Accuracy Mandate: Customers must ensure the shipping address provided at checkout is complete and accurate.

  • Liability: [Store_name] assumes no responsibility for delays, losses, or additional costs resulting from an incorrect or incomplete address provided by the customer.

  • Reshipping Fees: If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for the reshipping fee. Unclaimed or returned orders may be subject to disposal by our shipping partner.

  • Redirection Risk: If you request package forwarding or redirection after shipment, [Store_name] is not responsible for any subsequent loss, theft, or damage.

3.3. Special/Customized Orders
  • Customized or made-to-order products may require additional processing time based on complexity. We will communicate any significant delays directly via our support team.


CONTACT INFORMATION

For any questions regarding this Shipping Policy, please contact us (Support is provided exclusively via email):

  • Store: Lily Wears

  • Company: ENCOURAGE ME CARES, INC.

  • Email: [email protected]

  • Contact Page: https://lilywears.com/contact-us/

  • Business Address: 3315 FLORAL AVE, WEST PALM BEACH, FL 33401

  • Support Hours: 9:00 AM – 5:00 PM (EST) (Mon – Fri)

     

Returns & Refunds Policy

Policy for Exchanges, Returns, and Financial Adjustments

Last Updated: August 14, 2025

Your satisfaction is the primary concern of Lily Wears (operated by ENCOURAGE ME CARES, INC.). This policy clearly defines the procedures and eligibility requirements for handling all returns, refunds, exchanges, and cancellations related to purchases made through lilywears.com. Please read this guide carefully before initiating any action.


SECTION A: RETURN & REFUND ELIGIBILITY OVERVIEW

This policy covers both defective and non-defective items, provided they meet the conditions below.

Key Policy Points Details
Return Window 30 days from the date the order was delivered to the customer.
Finality Deadline After 30 days from delivery, all orders are considered final; no returns or refunds will be issued.
Required Condition All returned items must be in their original, unused, unwashed, and unaltered condition, with all tags and packaging intact.
A.1. Conditions for ACCEPTED Returns

You may return an item for a refund if the issue is attributable to the store or a significant fault:

  • The item was received damaged or broken.

  • The product has significant deviations from its website description.

  • The incorrect item was received.

  • The product received differs significantly in design, size, or material from what was originally ordered.

A.2. Conditions for REJECTED Returns

Returns will not be accepted in the following circumstances:

  • Items that have been worn, washed, or altered.

  • Items missing their original tags.

  • Items where the defect is not attributable to an oversight by Lily Wears.

  • Items exhibiting minor, easily fixable thread issues that do not compromise overall quality or usability.


SECTION B: ORDER CANCELLATION AND FEE STRUCTURE
Action Timing Outcome Fee Applied
Within 4 Hours of Placement Order cancellation is processed free of charge. $0.00
After 4 Hours (Before Shipment) Cancellation may not be possible (order may be processing). If possible, a fee applies. 10% of the total order value (to cover processing costs).
After Shipment Cancellation is not possible. Refer to the Return Policy after delivery. N/A

To Request Cancellation: Contact us immediately via email at [email protected] with your Order Number and “Cancellation Request” in the subject line.


SECTION C: STEP-BY-STEP RETURN & REFUND PROCEDURE
C.1. Initiate the Claim
  • Contact: Send an email to our support team at [email protected].

  • Required Documentation: To expedite the claim review (2-3 business days), your email must include:

    • Your Order Number.

    • Proof of Purchase (e.g., confirmation email).

    • Clear photographic or video evidence of the damage, defect, or incorrect item (where applicable).

    • A brief, written description of the issue.

C.2. Authorization and Shipping
  • Await Approval: Do not send items back without prior authorization. We will review the claim and notify you of approval or denial.

  • Shipping Instructions: If approved, we will provide the specific return shipping address and detailed instructions.

  • Ship Safely: Securely package the approved item. We strongly recommend using a trackable shipping service and sharing the tracking number with us, as Lily Wears is not liable for damages or losses during the return shipping process.

C.3. Return Shipping Costs
  • Store Fault (Free Return): If the return is due to our error (defective, damaged, incorrect item), Lily Wears will fully cover the cost. We will provide a prepaid label or reimbursement instructions upon approval.

  • Customer Responsibility (Non-Eligible Returns): If the return request does not meet eligibility conditions, the customer will be notified of applicable return shipping costs and is responsible for covering the fee if they choose to proceed.

C.4. Refund Processing Timeline
  1. Inspection: Upon receiving the return, we will inspect it to confirm compliance with policy conditions.

  2. Notification: We will notify you of the approval or denial of the refund request within 2–3 business days of receiving the item.

  3. Issuance: If approved, Lily Wears will process the refund within 2–5 business days to your original method of payment.

  4. Bank Processing: Please be aware that your bank or card provider may require an additional 10–15 business days to officially post the refund to your account.

  5. Delays: If the refund does not appear after the standard timeframe, please first check with your bank before contacting us at [email protected].


SUPPORT CONTACT INFORMATION

For any further questions regarding this Policy, please utilize the following dedicated channels:

  • Store: Lily Wears

  • Company: ENCOURAGE ME CARES, INC.

  • Email: [email protected]

  • Contact Page: https://lilywears.com/contact-us/

  • Business Address: 3315 FLORAL AVE, WEST PALM BEACH, FL 33401

  • Support Hours: 9:00 AM – 5:00 PM (EST) (Mon – Fri)

  • Support Method: Support is provided exclusively via email.

  • Return Address: Provided upon successful return request approval; do not send returns to the business address.

Additional information

color

Sport Grey, Black, White

size

One Size